Alarm Monitoring

When you are not home to call for help for an intrusion or fire, your alarm can call for you!

Why be monitored?

An alarm system can make a loud sound and let everyone within hearing distance know that something is amiss.  BUT, that loud sound does not call the calvary to help.  Whether you are home, away shopping, on vacation, etc., a monitored alarm can act as your proxy and request help on your behalf.

How does it work?

When your alarm system is triggered and is monitored, it notifies a call center.  Some call centers use automation and other call centers use live operators.  Once a signal comes into the call center, depending on the type of signal, an operator may automatically call local police or fire to be dispatched to your residence/business.  By state law, some signals require that the operator first make a verification call to ensure that the signal was not a false alarm.  If the operator cannot reach anyone or the homeowner/business owner confirm that it is not a false alarm, then the call center will notify the police or fire department and request assistance on your behalf.

What is the difference between automation & a live operator?

Studies have shown that live operators tend to provide a faster response overall.  Typically, automation will call you for things as simple as a low battery signal in the middle of the night.  Automation will generally require that you dial in a code for the phone call you receive for verification that the signal is not a false alarm.  A live operator will ask for a verbal password.  Where the studies reveal the faster response for live operators is in false alarm verification.  Automation is based 100% on software programming (and may escalate to a live person later on), so a set of rules are applied to all incoming signals.  In the event that something is amiss and the rules do not apply, automation can significantly delay calling for assistance in circumstances that are not “normal”.  Additionally, studies have also shown that personnel involved in automation tend to be a little “rusty” when they are needed versus live operators that keep their skills finely-tuned.

What does RE Security Solutions use?

RE Security Solutions uses live operators.  We strongly believe, after years of experience, that live operators provide a much better experience for both the end user (you) as well as our company.  While we do not staff the call-center, we contract with a company that provides excellent services.  When your battery is low, you will not get a call in the middle of the night!  We receive a report of all signals for the day, and it is reviewed regularly.  We will notify you at a reasonable hour that your battery is low and work with you to resolve the issue!

Can monitoring do anything else?

Yes, it can! The more modern panels are quite advanced. Here are just a few things that can be added or utilized depending on your system:
Smoke detectors can be monitored
Flood sensors monitored (ie. Water Heater Pans)
Temperature sensors monitored (don’t want that wine cellar too hot…or a server room?)
Power Failures (battery back-up will work if your batteries are not drained)
Works in cooperation with Home Automation (check out the page)
Water Flow Sensor (in-door fire/sprinkler system)
Notify you via text for a variety of user-defined reasons (ie. when someone enters the house)
Alarm system trouble notifications (ie. no signal detected during planned test)
Panic alarm
Medical alert
Remote Camera Monitoring (with appropriate system)
Severe Weather Alerts (with appropriate system)

What if I don’t have a land-line phone?

You are not alone!  Many of our customers utilize the cellular option for monitoring because they do not have a land-line phone or because they want that cellular back-up in case their land-line is in use.  This option gives them a dedicated line without having to install/purchase an additional phone line.  In more recent years, many of the phone companies have converted their land-lines to VOIP (Voice over Internet Protocol).  This internet based service is reliable in some areas, and less reliable in other areas.  This makes the cellular option one of the best security investments on the market today.

What are the rates for monitoring?

Rates for monitoring can vary significantly based on your unique needs.  We also offer breaks for longer contract terms or having multiple locations monitored.  For general rate information and examples of monitoring needs, please visit either the “HOME MONITORING” or “BUSINESS MONITORING” pages.

Home Monitoring

I just want to know a potential rate…

With so many options available, we hope that you will take the time to talk to a sales representative to determine your actual cost, but here is a starting point for you:

If you want to pay on a month to month basis, the rates start at $24.95 per month with a 3 year contract when using your home phone. (A contract means you agree to pay for at least 3 years and after that year, you can terminate, or sign another contract for the current rate).

Cellular monitoring starts around $34.95 per month with a 3 year contract. If your system does not currently have a cellular unit, we can sell you one at a reasonable price.

Discounts are provided for a variety of things. **We have options that do not require a credit check.** Keep reading for more information about home monitoring.

How does the signal work?

Life of the alarm signal

What kinds of discounts do you offer?

We offer discounts on our monthly monitoring for a variety of reasons. Here are some of them:

-Multiple locations monitored
-Senior Citizen Discount
-Payment for contract term in advance (ie. paying the full year up front)

Business Monitoring

Let’s face it, as a business owner or manager, we have to work within a budget.  Not monitoring your business can be quite costly.  This page will highlight the options for alarm monitoring and why it is important for a business to maintain monitoring.

What can be monitored?

Many businesses will have a burglar/intrusion alarm and/or a fire system monitored.  There are many other monitoring options, but these are the two most common and tend to be the most needed for a business.  Other options include flood monitoring, temperature control, etc. For a longer list, please view the main alarm monitoring page.  If you need creative options, please contact us to discuss your unique situation.

Why monitor?

The short answer- preservation of life and property. In more recent years, there have been questions about the effectiveness of monitoring. Unfortunately, any good outcomes from monitoring- such as prevention or minimizing losses will not be able to be determined. By nature, we want to see results for the preventative measures we take. If we have an alarm, we want to KNOW that it’s doing something. There have been a few instances where we have responded to a service call and found a significant problem where the alarm notified of impending doom, but the potential damage is still unknown. So, why monitor?

When a fire starts, the heat and fire can spread quickly. The sooner the fire department is notified, the more likely it is to minimize the damage. This is especially true when no one is in the building. For example, let’s say there is a short at a plug and a fire starts. The alarm will sound and set the response in motion much sooner than if the fire burns for a while and then someone calls for help as half the building is burning down.

What about the burglar/intrusion alarm? As long as you have a professional company install your alarm, you should be fairly set for a potential burglary. While the monitoring may not completely deter a criminal, there is a very good chance that if you are monitored and someone breaches the perimeter that the alarm and police response will make the burglars move along much faster. Theoretically, this will minimize the potential losses or even scare off a burglar once the alarm sounds.

Why theoretically? In our experience, there are times that the burglar system can be “beat”, but this is almost always because of internal factors. For example, a disgruntled worker or a friend of an employee will make the time to learn the system to go around the elements. Burglar alarm monitoring is not a stand-alone prevention method for businesses. If you feel there is a legitimate concern of a burglary, you must let your sales representative know of your concerns. Once those specific issues are identified, additional measures can be taken to protect your property.

What else can I do to protect my business?

There are many things that you can do to protect your business. While the appropriate insurance is still necessary, it is much cheaper to prevent issues. Here are some things to consider to help protect your business:

Background checks and Pre-Employment Screening: These can sift through potential issues you may have with a soon-to-be employee. Many companies ignore these steps and end up hiring people who have been involved in crimes before. If you identify these issues before hiring, you can either choose not to hire a person or at least be aware of the history.

Camera Systems: Having multiple employees that need access to the alarm system may result in false alarms. We have worked with several businesses that receive several fines from employees that enter the alarm code incorrectly and result in police responding. Many jurisdictions will fine the company (or residence) if the police or fire department are sent when no help is needed. Many of the newer camera systems permit viewing the camera feed live and off-scene. Some of them offer apps for your phone, iPad, Kindle, etc., where you can view the live feed from just about anywhere. For more information on on camera systems, please view that category.

Business Continuity: Back-up your computer files as part of your business continuity plans. Our technology increasingly plays a critical role in the success of our businesses. It is important that you are able to access your files in the event something happens (such as a fire).

Disaster Preparedness: In addition to keeping your business prepared for disaster, your employees also need to be prepared for disaster. If they are affected and unable to go to work, you are not going to have the employees needed to support staying open.

Call us today to discuss your alarm monitoring needs! 817-404-4664